Frequently asked questions
The questions families actually ask us.
In roughly the order they get asked, on the phone, at the gate, and halfway through a tour. If yours is not here, just ask us.
Care & medical
Yes. (), one of Sunheal's two co-founders, is our medical doctor. He visits the centre , and doctor consultations are included in the monthly fee.
Yes. Sunheal is staffed 24 hours a day, every day. The team is registered nurses, caregivers and physiotherapist.
The staff-to-resident ratio is during the day and at night. Each evening ends with the night routine and checks at 8pm.
Yes, we care for residents living with dementia. Every resident is assessed before admission, so we can confirm together that Sunheal is the right fit.
We have a Memorandum of Understanding with HungKuang University, Taiwan, on dementia care.
We assess every resident's needs before admission so we can confirm we're the right fit. Please WhatsApp us to talk it through.
Yes. Our physiotherapist works on site, and sessions are arranged around each resident's recovery. We recommend three sessions a week.
Physiotherapy is charged separately from the monthly fee. There is also light exercise every morning at 10am.
Families tell us their preferred hospital at check-in. In an emergency we stabilise the resident, call an ambulance, and contact the next of kin straight away.
Our doctor visits , and doctor consultations are included in the monthly fee. Families receive a daily update on WhatsApp.
We cater for low-salt, soft or minced, blended, and vegetarian diets.
Visiting & family
Yes, and we want you to. Visiting hours are .
Yes, please do. Families are welcome to visit — please make an appointment first.
Come and see the rooms, and ask us anything.
Clothing, toiletries, medication and personal items.
Please make sure residents do not bring cash or valuables.
Admission & documents
For admission we need:
- The resident's IC
- A medical report or hospital discharge summary
- Their medication list and current medication
Yes. Families can request a particular room, subject to availability.
We have four room types: single, twin, triple and 4-bedded rooms.
Yes. Short stays are welcome, with a minimum stay of one week.
Families use it for their own surgery, for work travel, to bridge a gap while a domestic helper is away, or simply because they are exhausted. That last reason is a perfectly good one and nobody here will judge you for it.
Within 24 hours, subject to availability of the chosen room type.
The steps are: you enquire by phone or WhatsApp, schedule a visit, we prepare a quotation, you pay the booking deposit and confirm the check-in date, and you pay the balance on check-in.
If needed, we carry out an assessment before admission, at no extra charge.
Send us the hospital discharge summary on WhatsApp and tell us what has been happening.
Cost
From a month, depending on the room type.
Tell us about your parent on WhatsApp and we will prepare a quotation.
The monthly fee includes:
Physiotherapy, medical consumables and residents' personal items are charged separately.
There is a refundable deposit of , paid when you confirm the check-in date. Payment is by online bank transfer or credit card.
Still not answered?
Ask us directly. We would far rather answer an awkward question now than have you discover the answer after your parent has moved in.
Still have a question?
Ask it directly - we would rather answer a difficult question now than have you discover the answer after admission.
1. Enquire› 2. Visit› 3. Quotation› 4. Deposit› 5. Check-in